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2020 Operating Practices Report (OPR)

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Providing the Essential Data to Measure, Analyze, and Succeed in All Markets

The 2020 TechServe Alliance Operating Practices Report is now available. As the only annual benchmarking analysis exclusively focused on the IT & engineering staffing industry, the TechServe Alliance OPR provides the essential data to successfully manage your firm during these tumultuous times, including:

  • Gross Margin & Bottom-line Profitability Based on Size
  • Gross Margins and Close Rates associated with Direct Client Relationship, VMS/MSP with Hiring Manager Contact, and VMS/MSP Without Hiring Manager Contact
  • SG&A Expenses—what areas of expense control help drive higher profitability
  • Performance Expectations & Compensation for Sales & Recruiters at Three Levels of Experience
  • Benefits Offered for Internal Staff, Hourly and Salaried Consultants
  • Industry Trends such as client policies on the use of H-1Bs, multi-tier arrangements, and consultant tenure restrictions
  • And much more!
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